A colleague of mine from some years ago signed his email and letters, Your Radio Friend.
At first I thought, Your Radio Friend, was an odd expression. I have come full circle. I now believe friend accurately describes the relationship we have with our customers.
Because we are in sunny Naples, Florida and our customers are in all 50 states we usually do not meet customers face to face. Most of our relationships are on the phone, through the internet, fax or by email. We can only speculate what our customers look like in person.
Fortunately most of our customers do business with us several times a year. Over time we become friends with our customers. We like to say, “Doing business with us is easy.” We think being a good business vendor and partner is the best way to become friends.
We recently added a “How Did We Do?” page to our website. We need your help. Please visit the How Did We Do? page and tell us how we did.
We are always looking for ways to improve our service to you and thereby deepen our friendship.
I hope you have a terrific Christmas and the best New Year ever.
Manzie R Lawfer