Posts Tagged ‘two way radio’

Telephone Greetings

Friday, April 9th, 2010

Here at 2 Way Radio Express we spend a lot of time on the phone. Besides answering the phone we make a bunch of out bound calls everyday. We are forever trying to make the world a better place one 2 way radio at a time.

It amazes us how many businesses don’t know how to answer the phone. For example, “Good morning. This is the Acme Manufacturing Company home of the big whoop. This is Moe speaking. How may I help you.” Too much. I’ve got to say you can help me by shortening your greeting. No one wants to hear all that. It is even worse when we get disconnected and have to call back and listen to it all over again. Mercifully the people that recited the greeting are just as tired of it and say it really fast so no one can understand them anyway. It sounds like “MmmmmHhhhCoCoCoblurdayblue help you.”

Voice mail isn’t any better. Voice mail greetings seem to fall into one of two categories. The first category is the airline greeting. The airline greeting is delivered in the same monotone as that used by a 30,000 plus hour US Air pilot. Think, “Good morning ladies and gentlemen and thank you for calling US Air. I have stepped away from the cockpit or I am temporarily on the radio. Your call is important to me. Please leave a message and I’ll get back to you as soon as possible and thanks again for calling US Air.” Too much.

The second category of voice message is the “have a good day” message. Years ago this voice message concluded with “have a good day.” Then the message’s conclusion morphed into “have a super day.” Variations include, have a fabulous day, have a blessed day, have a wonderful day and on and on. Sometimes combinations are used producing “have a wonderful, blessed day” or a “super fabulous day.” Unfortunately, all these good wishes do little to improve anyone’s day.

I like more direct telephone communications. I just want to call and say, “Wanna buy some 2 way radios?” Then I’d like to hear them say, “Sure. Who wouldn’t. Send us a dozen.” Then I’d say, “Thanks from 2 Way Radio Express. You have made my day.”

Best Wishes,

Manzie

Trending Now

Tuesday, February 2nd, 2010

Do you ever notice the “trending now” column on Yahoo? Trending Now shows a list of the most popular searches. For example this morning’s list:

Trending Now

  1. Groundhog Day
  2. Razzies
  3. Melissa Joan Hart
  4. Joe Mauer
  5. Star Trek Online
  6. Missile Defense
  7. Mo’Nique
  8. Avatar
  9. Lost
  10. Kristen Stewart

Look, I’ll be honest with you. I only know five of these items, the other five  I don’t have a clue. I should add that I may be interpreting the item “Lost” in a manner different from what people may be searching on. So maybe I really only know 4 of the items.

Shouldn’t there be more consistency in these searches? For example, people are searching on “Groundhog Day.”  When you get to the results of this search there are all kinds of pages that mention the movie Groundhogs Day, the cast of characters from the movie, Punxsutawney (ground zero for groundhogs), other festivals and historic dates, books about Groundhogs Day, etc. So with all this groundhog stuff in front of you doesn’t it make sense you would click on something related? Even things that are unrelated like prairie dogs, hot dogs and Valentines Day are likely targets for additional hits. But none of these things show up in the Trending Now column.

If you search on “2 way radios” (I’m guessing there is little chance that Yahoo is going to show “2 way radios” in their Trending Now even though 2 way radio dealers all over the country are hoping and praying that they will) you will get all kinds of related searches: 2 way radios, 2 way radio accessories, 2 way radio batteries, 2 way chili, 2 way street and so on.

Do you think the Trending Now column is being manipulated?

Best Wishes,

Manzie