Telephone Greetings

Here at 2 Way Radio Express we spend a lot of time on the phone. Besides answering the phone we make a bunch of out bound calls everyday. We are forever trying to make the world a better place one 2 way radio at a time.

It amazes us how many businesses don’t know how to answer the phone. For example, “Good morning. This is the Acme Manufacturing Company home of the big whoop. This is Moe speaking. How may I help you.” Too much. I’ve got to say you can help me by shortening your greeting. No one wants to hear all that. It is even worse when we get disconnected and have to call back and listen to it all over again. Mercifully the people that recited the greeting are just as tired of it and say it really fast so no one can understand them anyway. It sounds like “MmmmmHhhhCoCoCoblurdayblue help you.”

Voice mail isn’t any better. Voice mail greetings seem to fall into one of two categories. The first category is the airline greeting. The airline greeting is delivered in the same monotone as that used by a 30,000 plus hour US Air pilot. Think, “Good morning ladies and gentlemen and thank you for calling US Air. I have stepped away from the cockpit or I am temporarily on the radio. Your call is important to me. Please leave a message and I’ll get back to you as soon as possible and thanks again for calling US Air.” Too much.

The second category of voice message is the “have a good day” message. Years ago this voice message concluded with “have a good day.” Then the message’s conclusion morphed into “have a super day.” Variations include, have a fabulous day, have a blessed day, have a wonderful day and on and on. Sometimes combinations are used producing “have a wonderful, blessed day” or a “super fabulous day.” Unfortunately, all these good wishes do little to improve anyone’s day.

I like more direct telephone communications. I just want to call and say, “Wanna buy some 2 way radios?” Then I’d like to hear them say, “Sure. Who wouldn’t. Send us a dozen.” Then I’d say, “Thanks from 2 Way Radio Express. You have made my day.”

Best Wishes,

Manzie

Tags: